Restore and Beyond Make a referral

Contact

Make a referral, or just ask.

Practice details

Contact
Sia Ropati
Phone
0413 081 688
Hours
Monday to Friday, 9:00am – 2:00pm
Saturday by request
Service area
Queensland, with telehealth for regional QLD. A team is being built in Mackay.
Address
By appointment. This is a mobile service with no public street address.

If something goes wrong

Every complaint is taken seriously, and no one is treated differently for making one. Here is what happens after you send it.

  1. Acknowledged

    We confirm we have received it.

  2. Assessed

    We make contact to confirm we have understood the issue, tell you who is handling it, and set out the next steps.

  3. Investigated

    Looked into fairly, and you are kept informed along the way.

  4. Resolved

    You are told the outcome and anything that has changed as a result.

Acknowledged
Within 2 business days
Initial contact
Within 5 business days
Outcome
Within 21 to 30 days
If it takes longer
You are told why, with a new date
You can go straight to the NDIS Commission. You do not have to raise it with us first, and doing so will not affect your supports. Call 1800 035 544, free, Monday to Friday, or go to ndiscommission.gov.au. Independent advocates can help you through the process, and a complaint to the Commission can be made anonymously.

Get in touch

Refer, or tell us how we are doing

Three forms, one place. Choose the one you need and only those questions appear.

Feedback and complaints are both welcome. You will not be treated differently for raising something, and a complaint can be made without giving your name.

Please do not attach clinical documents to these forms. They are not encrypted. Once a referral is acknowledged you will be given a secure way to send reports and plans.

Send a referral

Short and quick by design. The rest is gathered at the initial meeting. Referrals are welcome from support coordinators, organisations, other providers, and families self-referring under a self-managed plan.

What you need

Functional cleaning is open to everyone. The rest of the form adjusts to your answer here.

NDIS plan

Only needed if the service is NDIS funded.

Format DD/MM/YYYY
Format DD/MM/YYYY
Participant details

If you are the participant, these are your own details.

Format DD/MM/YYYY
Optional. Asked only where it is relevant to culturally safe support.
Participant contact
Preferred way to be contacted Tick whichever suits best. If you choose alternative contact, add the details in the message box at the end.
Support coordinator details

Leave blank if the participant or a family member is referring directly.

Anything else
Any deadline you are working to, or anything that would help make the first meeting go well.

Fields marked with an asterisk are required.

Give feedback

What worked, what did not, or anything that would make the service better. Every field except the message is optional, so you can send this anonymously.

Your feedback
If you would like a reply

Leave these blank to send anonymously.

Make a complaint

Complaints are taken seriously and no one is treated differently for making one. You can complain without giving your name, though we can only reply if you leave contact details.

What happened
Format DD/MM/YYYY, or roughly if you are not sure
If you would like a reply

Leave these blank to complain anonymously.

You can also go straight to the NDIS Commission. You do not have to raise a complaint with us first. The NDIS Quality and Safeguards Commission takes complaints about any NDIS provider at ndiscommission.gov.au. Call 1800 035 544, free, Monday to Friday. What happens after you send this.

Confidentiality

Your information

All participant information is treated with strict confidentiality and handled in accordance with privacy requirements. Consent is obtained from the person making the enquiry or referral before any assessment or support proceeds.

Read the full privacy statement

Please note. Assessments and recovery coaching are designed to complement, and not replace, clinical treatment or medical care. Restore and Beyond does not provide crisis support. In an emergency call 000. For 24-hour counselling, Lifeline is 13 11 14 and Beyond Blue is 1300 22 4636.